Contract Compliance and Clinical Governance

All the information you need on complying with your contract or meeting the requirements for the provision of enhanced services can be found in Quality in Optometry:

Documents you may require:

Local Documents:

Child Protection

Ophthalmic Practices By Locality (Domicilary Only) Sep12

National documents available from Quality in Optometry:

Chaperone Policy: QiO GOS Section 12.8

Lone Working: QiO GOS Section 12.7

Waiting Room Notice: QiO GOS Sections 17.1 & 17.2

Safeguarding: QiO GOS Section 12.6


Complaints which cannot be resolved should go via the national process to:

By post

NHS England
PO Box 16738
B97 9PT

By email
With ‘For the attention of the complaints manager’ in the subject line.

By telephone

0300311 22 33
(Monday to Friday 8am to 6pm, excluding English Bank Holidays)

There is more information on the NHS England website at:

There is also information on the NHS choices website on complaints.